Privacy Policy — VirtuloNex (virtulonex.pro)

Last updated: 1 November 2024

This Privacy Policy applies to the website virtulonex.pro and all services operated by VirtuloNex Pty Ltd (ABN 47 123 456 789), a company incorporated in Australia with its registered office at Level 3, 680 George Street, Sydney NSW 2000 ("VirtuloNex", "we", "us", or "our").

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. Please read this policy carefully before using our website or services.

1. Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, and postal address when you submit a contact or enquiry form.
Newsletter subscription data: email address when you subscribe to our mailing list.
Booking information: details you provide when enquiring about or booking a VR session, including preferred location, session type, and group size.
Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages, collected automatically via cookies and analytics tools.
Communications: records of correspondence when you contact us by email, phone, or through our website forms.

2. How We Collect Your Information

We collect personal information in the following ways:

Directly from you when you complete a form on virtulonex.pro, subscribe to our newsletter, or contact us.
Automatically through cookies and similar tracking technologies when you visit our website (see our Cookie Policy for details).
From third-party analytics providers (such as Google Analytics) that help us understand how visitors use our website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your enquiries and provide the services or information you have requested.
To process and manage VR session bookings and corporate enquiries.
To send you our newsletter and updates about new VR experiences, events, and technology news — only where you have provided your consent.
To improve our website, services, and user experience through analysis of aggregated usage data.
To comply with our legal obligations under Australian law.
To protect the security and integrity of our website and services.

4. Legal Basis for Processing

We process your personal information on the following grounds:

Consent: where you have given us clear consent to process your data for a specific purpose (e.g., newsletter subscription).
Contractual necessity: where processing is necessary to fulfil a booking or service request.
Legitimate interests: where we have a legitimate business interest that does not override your rights (e.g., improving our website).
Legal obligation: where we are required to process data to comply with Australian law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: trusted third-party companies that assist us in operating our website and services (e.g., email service providers, analytics platforms), who are contractually bound to keep your data confidential.
Legal requirements: where we are required by law, court order, or regulatory authority to disclose your information.
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

Some of our service providers may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient handles your information in accordance with the Australian Privacy Principles or equivalent standards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers may unsubscribe at any time using the link provided in each email, after which their data will be removed from our mailing list within 30 days.

8. Your Rights

Under the Australian Privacy Act and applicable law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information (subject to legal obligations).
Withdraw consent for processing where consent is the legal basis.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

9. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. For full details on the cookies we use and how to manage them, please refer to our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Email: [email protected]
Post: Privacy Officer, VirtuloNex Pty Ltd, Level 3, 680 George Street, Sydney NSW 2000, Australia
Phone: +61 2 9200 1234